On September 15, 2022, the Airports Council International (ACI) Customer Experience Global Summit was held.
Korea’s Incheon Airport has become the first airport to achieve the top level of accreditation, Level 5, in customer experience.
Airport Customer Experience Model highlights eight key airport domains to address :
☑️ Customer Understanding
☑️ Operational Improvement
☑️ Airport Culture
☑️ Service Design/Innovation
☑️ Airport Community Colloboration
ACI Asia-Pacific Director General Stefano Baronci said,
???? “Incheon is one of the busiest, operationally advanced, and efficient airports in the region. Placing the passengers at the centre, Incheon Airport has gone the extra mile to fully understand the customer needs.”